Question 1

Purpose

Accepted Answer

Faith Banjara Foundation is committed to respecting and protecting the personal information you share with us. This privacy policy explains how we safeguard your data and maintain your trust.
Please note that we may revise this policy occasionally without prior notice, so we recommend checking it from time to time to stay informed about any updates. All changes become effective once published.
You can be confident that we will never alter this policy in a way that compromises the privacy and protection of your personal information.

Question 2

Our data privacy principles

Accepted Answer

This privacy policy explains how Faith Banjara Foundation safeguards your personal information. The following principles guide how we collect, use, share, retain, and transfer your data:

Your Choice: You’re in control of how your personal information is collected, used, and shared. However, if you choose not to provide certain details, we may be unable to offer you some of our services.

Your Rights: Faith Banjara Foundation gives you the ability to manage your data. You have the right to access, update, delete, limit, or transfer your personal information. You may also object to certain uses or withdraw consent previously given.

Data Collection: We collect personal information only for clearly defined purposes, as outlined in this policy, and only when it's necessary for delivering our services.

Use of Information: Any personal data we collect will be used strictly for the purposes described in this privacy policy and not for anything else.

Data Security and Confidentiality: Faith Banjara Foundation follows strict data protection practices in compliance with relevant privacy laws to ensure your personal information is secure from unauthorized access, leaks, or misuse.

Question 3

Refund Policy

Accepted Answer

Faith Banjara Foundation Donation Refund Policy
At Faith Banjara Foundation, we believe in transparency and fairness—especially when it comes to donations. As digital contributions become more frequent, we have introduced this refund policy to address situations where a donation may have been made by mistake, or when a donor reconsiders their contribution. Refunds may also be required to comply with legal obligations such as the Foreign Contribution Regulation Act (FCRA).

While we encourage all donors to double-check details before donating, we understand that errors can happen. Each refund request will be carefully reviewed, and we may ask for supporting information to help us process the request. However, please note that the Foundation is not bound to approve every refund, especially if a tax exemption certificate has already been issued.

To request a refund, please contact us in writing or via email within 7 working days of making the donation. Be sure to include the donation date, amount, receipt ID, and transaction reference number. For international donations, processing might take a little longer due to additional verification steps.

All refund decisions are made by our finance team, and their judgment will be considered final. Processing a refund may take between 7 to 30 working days, depending on third-party services such as banks or payment gateways.

Question 4

Information We Collect and How We Use It

Accepted Answer

At Faith Banjara Foundation, we may collect personal information you share with us this can include your name, donation amount, address, PAN or other tax details, phone number, gender, donor feedback, email address, and any other data you voluntarily provide (“Donor Data”).
‘Personal Information’ refers to any data that can directly or indirectly identify you, whether on its own or when combined with other available information.

In addition, we may receive information via third-party payment gateways and service providers who help us process online donations through methods such as credit/debit cards, digital wallets, or bank transfers. These platforms may collect certain details from you directly. We encourage you to review their privacy policies to understand how they handle your information.
We gather this data in several ways, such as when you:

• Make a donation to Faith Banjara Foundation,

• Sign up for our campaigns or initiatives,

• Subscribe to receive updates from us.

The information we collect is used to process your donations, keep in touch with our donors, and support our outreach efforts, campaigns, and other Foundation-led activities.

Question 5

How we use personal information we collect

Accepted Answer

At Faith Banjara Foundation, we use donor information for a variety of purposes aimed at strengthening our mission and improving our engagement. These include:

• Ensuring smooth service delivery, such as processing your donations;

• Issuing receipts and expressing our sincere thanks to supporters;

• Keeping you updated on our work, future initiatives, and important news;

• Conducting internal evaluations like research, surveys, and analytics to better understand and improve our impact;

• Maintaining accurate records of donor contributions and interactions;

• Fulfilling legal obligations, including responding to regulatory requests, court directives, or compliance requirements;

• Supporting any other efforts directly tied to our fundraising and outreach goals.

In some cases, donor comments or testimonials may be shared publicly and included in promotional or awareness campaigns. We may also enrich donor profiles using additional information to personalize communication and strengthen fundraising efforts.
Any data received from third-party payment processors or service providers will be used strictly in accordance with this policy and solely for the stated purposes.

Question 6

Sharing / disclosure of information

Accepted Answer

Third-Party Service Providers: We may share your personal information with trusted third-party service providers or payment gateways for specific purposes such as processing donations or sending you updates about our campaigns via email, SMS, or phone calls.

Legal and Safety Obligations:
Faith Banjara Foundation may disclose your information when we have a good-faith belief that it's necessary to:

• Investigate or prevent suspected illegal activities;

• Respond to legal processes, such as a summons, court order, or government request;

• Address and prevent threats to the physical safety of individuals;

• Investigate violations of this privacy policy or protect the legal rights of third parties;

• Safeguard the rights, property, or safety of Faith Banjara Foundation, our team, our donors, or the public.

This may involve sharing your data with law enforcement, government authorities, courts, or other relevant organizations. In some cases, we may also exchange information with other entities for the purposes of fraud detection and prevention.

With Your Consent:
We will always seek your explicit permission before sharing your information for any purpose not already outlined in this policy.

Question 7

Choices about how we use and disclose your information

Accepted Answer

At Faith Banjara Foundation, we believe it's important for you to have control over the personal information you share with us. You can choose to manage how your data is collected by adjusting your browser or mobile device settings to block all cookies, allow only certain ones, or alert you when cookies are being used.

For managing Flash cookies specifically, you can visit Adobe's Flash Player settings page to customize your preferences.

Question 8

Right to Access

Accepted Answer

At Faith Banjara Foundation, we respect your right to access the personal information you’ve shared with us. If you wish to review your data, we handle such requests as follows:

Faith Banjara Foundation is committed to responding to any request for access either in writing or electronically within 15 days of receiving it.
As a donor, you also have the right to correct, update, or complete any inaccurate or outdated personal information in our records.
To access or update your information, please reach out to us at faithbanjara2024@gmail.com (faithbanjara2024@gmail.com)

Question 9

Correcting your personal information

Accepted Answer

At Faith Banjara Foundation, we strive to accurately record the personal information you provide and any future updates.

We encourage you to periodically review, update, and correct your personal data with us. You also have the right to request the deletion of any inaccurate, incomplete, or irrelevant information, or any data that is being processed in violation of applicable laws.

However, your ability to access, update, correct, or delete your information may be limited based on the laws of your jurisdiction. This may include situations where:

• Your requests are deemed unreasonable or excessively frequent;

• Granting your request would infringe on the rights or safety of others;

• The information is part of ongoing or anticipated legal matters or could hinder investigations into potential unlawful activity.

Additionally, your right to access or delete personal information may be subject to our record-keeping policies and legal obligations, including any mandatory retention periods.

Question 10

Security: How we protect your information

Accepted Answer

At Faith Banjara Foundation, we have implemented a range of physical, electronic, and managerial safeguards to protect your personal information in accordance with applicable laws, preventing unauthorized access and ensuring data security.

These measures are tailored to the sensitivity of the information we collect, process, and store, as well as the capabilities of current technologies. We follow industry-standard practices to protect the personal data you provide, both during transmission and once it reaches our systems.

Our third-party payment processors are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS), ensuring the security of your payment information.

While we take all reasonable precautions, please note that we cannot be held responsible for any loss or exposure of your information due to transmission errors, unauthorized access by third parties, or other factors beyond our control.

Question 11

Data Retention

Accepted Answer

At Faith Banjara Foundation, we will retain donor-related information only for as long as needed to fulfill the purposes outlined in this privacy policy, unless a longer retention period is mandated by applicable laws or regulations.

Question 12

Changes to this Privacy Policy

Accepted Answer

Faith Banjara Foundation reserves the right to periodically review, update, and modify this privacy policy. Any changes will be promptly posted online.

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